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Author Topic: Lost login and user name on a crashed HD  (Read 487 times)

Offline anthonygallina

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Lost login and user name on a crashed HD
« on: March 15, 2012, 02:46:01 PM »
Is there any way I can recover my account?
My hard drive (died)crashed with my account data on it. Completely froze up.
My sites also seem to not be able to get a mySQL connection.
http://cgstunts.xtreemhost.com/wordpress/?paged=2
http://tony_g.xtreemhost.com/wordpress/?tag=add-new-tag

Offline glenn_admin

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Re: Lost login and user name on a crashed HD
« Reply #1 on: March 15, 2012, 11:56:00 PM »
Can you give me your correct username? They always start with xth_ followed by some numbers.
No support by PM please, only send me a PM if I asked you to do so.

Offline anthonygallina

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Re: Lost login and user name on a crashed HD
« Reply #2 on: March 16, 2012, 12:56:58 AM »
I wish I could I lost everything. I have a good live cd now that does back ups. But I lost everythiing even log in.

Offline glenn_admin

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Re: Lost login and user name on a crashed HD
« Reply #3 on: March 16, 2012, 02:53:07 AM »
Your username is: xth_2616361
Please create a support ticket in your control panel for technical assistance.
No support by PM please, only send me a PM if I asked you to do so.

Offline anthonygallina

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Re: Lost login and user name on a crashed HD
« Reply #4 on: March 16, 2012, 06:58:40 PM »
Thank you very very very much glenn_admin.
I am in sent the ticket. The data bases seem to be gone.
But I have some thing to work with now that I am in. : )

Offline anthonygallina

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Re: Lost login and user name on a crashed HD
« Reply #5 on: March 21, 2012, 10:13:58 AM »
Thanks Glen_admin  Here is the ticket and the reply to the ticket from technical assistance
========================
From me. Asking about the 3mb of something in mySql data base(because mySQL says there is 3mb there,But that I dont have any databases). Asking what happened to the data.
And asking for any type of help restoring my data base driven sites.
========================
March 21, 2012, 6:34 am (GMT)   Any idea where my data bases may have went?
Also it says I am using 3mb of MySql but also that I have no data bases! Sry not understanding this.
Is there any way to recover my sites?   4
xtreemhost.com
=============================
March 21, 2012, 12:42 pm (GMT)   Hello,

As said already, no we don't have backups on the free servers. It's your own responsibility as a webmaster to keep regular backups of both your files and databases.

Regards,
Support

Offline glenn_admin

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Re: Lost login and user name on a crashed HD
« Reply #6 on: March 21, 2012, 10:15:01 AM »
If you have further questions, please continue in that ticket.
No support by PM please, only send me a PM if I asked you to do so.

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Re: Lost login and user name on a crashed HD
« Reply #6 on: March 21, 2012, 10:15:01 AM »